From Copilots to Digital Labor: Scaling Agentic AI in the Enterprise

Author(s): Wahidur Rahman Originally published on Towards AI. How the AI industry is making a quiet but seismic shift — and why most organizations are completely unprepared for it. There’s a moment in the lifecycle of any transformative technology where it stops being a demo and starts being infrastructure. For generative AI, that moment is happening right now — and it’s not the chatbot era that marks the real inflection point. It’s the arrival of agentic AI: systems that don’t just answer your questions, but autonomously plan, decide, and act on your behalf inside the software your business already runs on. Source: The author generated this image using an AI tool to visually illustrate the concept.The article discusses the transformative impact of agentic AI in enterprise software, highlighting how these systems evolve beyond simple chatbots to autonomously planning and executing tasks integrated within existing software infrastructures. It emphasizes the gap between vendor promises and organizational readiness, as well as the necessity for effective governance of AI technologies, detailing the potential benefits while addressing significant challenges around operational efficiency, accountability, and risk management. Read the full blog for free on Medium. Join thousands of data leaders on the AI newsletter. Join over 80,000 subscribers and keep up to date with the latest developments in AI. From research to projects and ideas. If you are building an AI startup, an AI-related product, or a service, we invite you to consider becoming a sponsor. Published via Towards AI