A Methodology for Identifying Evaluation Items for Practical Dialogue Systems Based on Business-Dialogue System Alignment Models
arXiv:2602.15835v1 Announce Type: new Abstract: This paper proposes a methodology for identifying evaluation items for practical dialogue systems. Traditionally, user satisfaction and user experiences have been the primary metrics for evaluating dialogue systems. However, there are various other evaluation items to consider when developing and operating practical dialogue systems, and such evaluation items are expected to lead to new research topics. So far, there has been no methodology for identifying these evaluation items. We propose identifying evaluation items […]