The Day My Chatbot Changed: Characterizing the Mental Health Impacts of Social AI App Updates via Negative User Reviews
arXiv:2604.07548v1 Announce Type: new Abstract: Artificial Intelligence (AI) chatbots are increasingly used for emotional, creative, and social support, leading to sustained and routine user interaction with these systems. As these applications evolve through frequent version updates, changes in functionality or behavior may influence how users evaluate them. However, work on how publicly expressed user feedback varies across app versions in real-world deployment contexts is limited. This study analyzes 210,840 Google Play reviews of the chatbot application Character AI, […]