The Power of Words: Leveraging Deep Learning Techniques to Predict Hotel Ratings from User Reviews
Online reviews represent a major source of information for evaluating customer experience and supporting decision making in the hospitality industry, yet rating prediction from review content remains challenging because review text is often short, noisy, and internally inconsistent. This study presents a deep learning framework for predicting hotel ratings from guest reviews while explicitly addressing data quality before model training. Data reliability is treated as a central modeling concern. The proposed methodology combines review titles, review texts, and […]