Analyzing the Presentation, Content, and Utilization of References in LLM-powered Conversational AI Systems
arXiv:2604.15326v1 Announce Type: new Abstract: As conversational AI systems become popular for information retrieval and question-answering, the references they cite are key to ensuring their answers are reliable and trustworthy. Yet, no prior work systematically analyzes how these references are presented or their quality. We examine 1,517 references from 30 question-answer pairs across nine systems, focusing on their (1) presentation in the user interface and (2) quality using the CRAAP criteria. We find notable variations in the presentation, […]