Medtech Doesn’t Have a UX Problem. It Has a Measurement Problem Nobody Wants to Solve
You have alerts for everything. Uptime, latency, error rates. So why is nobody tracking whether a clinician can complete a workflow without opening a compensatory spreadsheet in a second tab? Medtech doesn’t have a UX problem. It has a measurement problem that everyone quietly agreed to call a UX problem — because a UX problem is someone else’s job to fix. I’ve spent eight years embedded in clinical products. The large ones, the specialised ones, the ones where […]