Hear You in Silence: Designing for Active Listening in Human Interaction with Conversational Agents Using Context-Aware Pacing
arXiv:2602.06134v1 Announce Type: new Abstract: In human conversation, empathic dialogue requires nuanced temporal cues indicating whether the conversational partner is paying attention. This type of “active listening” is overlooked in the design of Conversational Agents (CAs), which use the same pacing for one conversation. To model the temporal cues in human conversation, we need CAs that dynamically adjust response pacing according to user input. We qualitatively analyzed ten cases of active listening to distill five context-aware pacing strategies: […]