The Design Documentation No One Asks For (But Everyone Needs)
A designer friend recently told me she spent three days trying to figure out why her company’s checkout flow made users confirm their email address twice. It seemed obviously redundant—just bad UX someone forgot to clean up. She asked the PM. She asked the engineer who built it. She even dug through old PRs looking for context. The best answer she got was: “There was something with the vendor API, but I don’t remember the details. Maybe check […]